I rarely listen to Talk of the Nation but I ran across this recent episode about how Facebook tries to tackle unwanted or inappropriate photos and people tagged in them. Facebook engineer Arthuro Bejar talks about how the issue has evolved, the misunderstandings, the anxieties, and how Facebook is trying to influence how the disputes are resolved, even when they can't intervene. I found myself surprised to be reminded how little authority or control Facebook has or choses to have in some areas, which seems to contradict our associations between technology and authority, order, control and efficiency. I think in many ways users expect Facebook to operate like their other technology products, like their phones or software, that is, relatively bug free, with customer service, accountability and clear standards. But what is a desire to control how the program works and what is a desire to control other people and their behavior?
PHOTO:LUMACHROME
No comments:
Post a Comment